Reviews  13,664

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don’t use this company

placed an order worth $150 2 weeks ago and it’s still not been shipped.
I’ve emailed them 3 times. I’ve used the contact form 4 times. ridiculous.
Don’t use this company.

Reply:- Send my details to where? I’ve been emailing and sending contact forms 4 times a week.

Reply from BONDS
Hi Liam,

We appreciate you taking the time to post this review and are disappointed to hear of your experience with your order. This is certainly not the level of service we aim to provide to our customer.

If you can provide me your order number and date ordered i can review what happened with the delay in responding to you.

To enable this, could you send your email address/contact details so I can direct your query to the relevant department.


Thanks
Bonds
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What happened to the quality of Bonds??

Hi there!
I have been using Bonds products ever since I had my first child, which was 21 years ago. Since then, I have had four children, who all wore Bonds products, ranging from underwear to socks, from body suits to tracksuits, and from singlets to bras, because I loved the products as they were top quality; even better than brand names, and at a very competitive price. Recently however, I have been dissapointed with your products, because they are very poor quality. It is definitely not the Bonds I know.
What happened to Bonds?
Where did it all go wrong?
I am very upset to say that my favourite and best Australian Bonds are no longer in our wardrobes.

Rely to Bonds:
Hi,
Thank you for your prompt reply. The products which have changed significantly are the tracksuits and socks.

(I am certain it is definitely not the same product. Bonds has changed it's quality)

Regards,
Pink Peaches

Reply from BONDS
Dear Pink Peaches,

We appreciate you taking the time to post this review and are disappointed to hear of your experience with our products. This is certainly not the level of service we aim to provide to our customers, .

Over time our suppliers of materials may change, is there any particular product that you particularly know that has changed significantly from your previous purchases?

Regards,

Bonds
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I would recommend ordering from Bonds.

While the shipping is not as fast as other companies as Bonds items usually arrive a week and a half after ordering, their customer service is not bad. My clothing comes exactly as how they looked in the picture. Never had any issues. Bonds are also generous to their members by giving them 20% off every full priced item all the time.

Reply from BONDS
Thank you for your feedback we love hearing from our customers.

We value your input and will take on your feedback on ways to improve our services and and our shipping times.

Regards,

Bonds
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Terrible communication and service received 😕

My Kiwi friend recommended Bonds to me as I am expecting my first baby and the baby clothes had some amazing patterns and she said the zip details was very helpful with newborns. She showed me her collection and I agreed that the product was made well and I instantly went online to order some for my bump. However I wish I hadn’t. I just want to say how very disappointed I am with the service I’ve received from Bonds and will certainly not be ordering from them again. Maybe it’s because I live in the UK but communication has been very poor (although it is 2018 and I regularly order from the States with no issues) I have had a fair few questions as I received an order that I’m fairly sure is incorrect but as I cannot log into my account I can’t double check. No password reset link/email has been received by me although I’ve requested numerous times. I paid £20 delivery but was charged another £16.50 as customs tax. If I’d known I’d be charged this I wouldn’t have ordered - basically £36.50 delivery charge for 4 baby grows. I emailed Bonds over 3 weeks ago asking about this extreme delivery charge and only today received a standard/non-communal reply. Still no password reset details received by the way. Overall very unprofessional and disappointment service. Word of warning to think twice before ordering from Bonds.

Reply from BONDS
Hi Eloise,

We appreciate you taking the time to post this review and are disappointed to hear of your experience with your order. This is certainly not the level of service we aim to provide to our customers, and I have passed on your concern to our E commerce team regarding your password / reset.

If you can provide me your order number and date ordered i can review what happened with the delay in responding to you.

Regards,

Bonds
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Very Quick Delivery

Ordered baby wander suits on Friday and the clothes were delivered on following Thursday. So less than 1 week.
I only saw the online reviews after I made the order and was worried. But the clothes came well on time. Thank you Bonds. Keep this up and hope you get a good online reputation.

Reply from BONDS
Thank you Shani for your feedback, we are glad that you are happy with how quick your order was received.

We value feedback and we hope you love the Bonds products as much as we do.
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Took me 6 weeks and 4x attempts to hear…

Took me 6 weeks and 4x attempts to hear back from Bonds as to where my replacement item. Took them so long that they sold out and I only received a half hearted apology. For a long time customer, this is a disgusting manner in which to be treated.

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Where is my order?

Have always purchased online in the past with no problem. Recently I placed an order online and now 1 month has passed and I still have not received my order. Emailed bonds a few times already with no reply, also called customer service and they said they will look into it and get back to me, it has been a week already since I spoke to them. Guess I probably won’t be getting an answer or my money back.

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Do not waste your time

Ordered goods in March online, have been trying to communicate with Bonds to get goods or a refund, final email I got said: Now trying to deal with Aust Post who are just as bad, DO NOT ORDER ONLINE YOU MAY NEVER GET THE GOODS, AND WILL LOSE YOUR MONEY LIKE I DID, WORSE SO CALLED CUSTOMER SERVICE EVER.

Australia Post has advised us the following:
"We have now received a reply from our Delivery Network who have advised the GPS scan shows the driver was at the correct address and the colour of the bricks in the safe drop image matches google maps for that address. My apologies for any inconvenience caused to your customer."

With the safe drop image you can request this from Australia Post directly. Your Australia Post tracking number is: 48500500404099.


So the colour of the brick match, the fact that I live in a unit and all the units are made in the same brick does not mean it has been delivered to my place, I have lived here for 13 years and have always had things left on the door if I am not home, but for the last 5 years I have been a stay a home mum until April this year so where the hell are my goods or a refund.

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Bought from Shellharbour bonds store…

Bought from Shellharbour bonds store and returned a product through my savings account. Had to return it due to a fitting problem. Stupid sales girl put it through as a credit return so still not showing in my account three days later. When I asked her why and told her I needed the money to replace item elsewhere urgently she shrugged her shoulders and said "oh well". Just hoping to see refund soon so I don't have to go back there ever again.

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I have had the most awful experience…

I have had the most awful experience with bonds so I will NEVER be returning. I ordered $70 worth of leggings on a 40% off sale on the 11th of May. It is now a whole MONTH later and I have no items to show download it. I emailed bonds in reply to my order to initially get it resolved and no one replied to me - I then contacted their online customer support line where I was offered a re-send of the stock or a refund. Desperately needing these items I asked fora resend and was told that it would take 1-2 weeks. When I emailed back the rep couldn't even be bothered to reply! It has been 2 weeks since then and I STILL have NONE of my items.

Can't help but feel very ripped off and extremely bitter about the whole experience.

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Bad Customer Service!!

Bad Customer Service!!
I went to craigieburn store today 29.05.18 and asked for help the staff serving at counter was busy so she came and told me that she get other staff member from backroom to help me out so when other team member came out to help me i asked few questions about nursing bras to which she said never heard about what full cups bras ever before? Then i ask her to measure so i could pick a right size as after giving birth my sizing changed she said they dont measure. So overall no interest to help customer. Sorry to say but Bond started and orinally was all about intimates,bras and undergarments and this rude team member doesnot even know basic features of bra.
Horrible staff dont know her name but tall heavy blonde wearing black sweat.
Anyways they lost me as a customer as i just went to Bras n Things great customer service just around the corner and spent $150.
Who cares about 40% off when bonds have off team member unwilling to help.

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Painful shipping times and no customer service

Painful shipping times, non-existent customer service! Paid extra for express shipping and still haven’t received my parcel over a week later. Definitely NOT buying from bonds online again!!

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Super slow shipping and unhelpful…

Super slow shipping and unhelpful customer service. It's a pity as it's such a wonderful and iconic brand. Based on the reviews I think you need to up your game Bonds!

Only the latest review will count in the company's TrustScore
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Will never buy from bonds online again!

Will not be buying from bonds online ever again. Made one order 2 months ago for a tee,that order was 'on hold' for a week and when I emailed them and confirmed my details they said they'd send the order to the warehouse. Then a few days later I received an email that said the tee I'd ordered was out of stock and I'd receive a refund, which then took another week to show up in my account.
Then 3 weeks ago I made an order, once again 'on hold' for too long so I emailed got a response to confirm my details which I did and have since received no more communication from bonds. Despite me sending 2 more emails and 2 facebook msgs. So I have no order, no idea what's happening and money already gone from my account!

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online support useless

they sent me a voucher code that didn't work. I contacted "customer service" but never got a response. Now I keep getting reminders about things in my shopping cart which I am now never going to buy

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Unimpressed

I won't be buying anything from Bonds online in the future. I ordered three items. A hoodie, sweatpants, and a pair of tights. The hoodie was way too long in the torso, and the sweatpants were incorrectly listed on the site as having a drawstring when they didn't. They didn't contain a return sticker, so I contacted Bonds using the contact form on their site. I didn't hear back from them. I contacted them on their Facebook page. Didn't hear back. I contacted them again on their contact form and they answered my queries. I sent the parcel back to them almost a week and a half ago and I have not heard from them. I had to purchase my own tracking for an additional $2.95 because I didn't trust it would find them. I have emailed their contact form since and have not heard back at all. Terrible customer service and returns processes. Will be following them up again in two days if I have not heard back.

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They've lost me

I ordered a large quantity (46 items) of clothing for newborns (twins arriving soon) including every type of onesie, pants, singlets, bibs, sleep suits, socks, bonnets etc etc. They arrived in a crumpled wet box with a lid on it that wasn't sealed which allowed moisture into the clothing (wet weather that week). You could literally look inside the box without taking the lid off. Inside, the items had obviously been thrown in with no care whatsoever. There was no protective wrapping or paper on anything, and many of the items looked like they had been used to dust furniture. I sent an immediate email to Bonds "customer care: (HA!) and was told that I needed to fill out a form, list all the items I am not happy with (all 46!) and specify if I wanted the same prints that I originally ordered and paid for??? If that wasn't bad enough, they said that my items would be replaced in 4-6 weeks. Erm... I need the items now??? Do they think people can afford to just buy more stuff while we wait a month and a half for them to replace their dodgy products? I was flabbergasted. I sent two more emails, including photos of the box and items that were damp and dirty but they are refusing to communicate or offer any solution. I will now have to wash all the items in a mould removal solution and then wash 2 or 3 more times to get those chemicals out before they are safe to put on newborns. I can't believe how far down hill Bonds has gone. Bonds will never get another dollar out of me and I will make sure others know how poorly they treat previously loyal customers.

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Great return policy

I have shopped bonds online for years and have never had an issue. Free returns policy is great. I love the baby and kids range. So much easier to purchase online than having to go shopping with 2 little ones. Kids clothing prices are very competitive.

Only the latest review will count in the company's TrustScore
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Awful experience

Paid £16 for shipping + £20 for customs on children's clothes.I just bought 6/7 sleepsuits.

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Worst online shopping experience ever!

I have been waiting for my order over 2 weeks. After contacting Customer Service I found out that my item is sold out. Unfortunately Bonds forgot to inform me about that. My purchase has been cancelled. I needed this swimsuit as I was going on holidays. Not meeting customers expectation at all! Very disappointing!